At Gradelytix, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password
- Payment Information: Credit card details, billing address (processed securely through Stripe)
- Profile Information: Company name, industry, preferences
- Communication Data: Support tickets, feedback, correspondence
1.2 Automatically Collected Information
When you use Gradelytix, we automatically collect:
- Usage Data: Pages visited, features used, time spent, actions taken
- Device Information: IP address, browser type, operating system, device identifiers
- Analytics Data: Through Google Analytics, Facebook Pixel, and Microsoft Ads
- Cookies: Session cookies, preference cookies, analytics cookies
1.3 Ad Content
When you upload ads for grading:
- Ad Images: Stored temporarily for analysis
- Ad Metadata: Scores, recommendations, analysis results
- Usage Statistics: Number of ads graded, average scores
2. How We Use Your Information
2.1 Service Delivery
- Provide and maintain our ad grading services
- Process your ad uploads and generate analysis
- Manage your account and subscription
- Process payments and prevent fraud
- Send service-related communications
2.2 Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and testing
- Monitor and analyze trends
2.3 Marketing and Communications
- Send promotional emails (with your consent)
- Provide customer support
- Send product updates and announcements
- Conduct surveys and gather feedback
3. Information Sharing and Disclosure
3.1 Service Providers
We share information with trusted third-party service providers:
- Payment Processing: Stripe (for secure payment processing)
- Hosting: Netlify (for website hosting)
- Analytics: Google Analytics, Facebook Pixel, Microsoft Ads
- Email: SendGrid (for transactional emails)
- Database: Firebase (for data storage)
3.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
3.3 Business Transfers
If Gradelytix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: HTTPS/TLS encryption for data in transit
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited access to personal information
- Regular Audits: Security assessments and updates
- Payment Security: PCI-DSS compliant payment processing
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request a copy of your data
5.2 Data Deletion
You can request deletion of your account and data by:
- Contacting us at support@gradelytix.com
- Using the account deletion feature in your profile
5.3 Marketing Opt-Out
You can opt out of marketing communications by:
- Clicking "unsubscribe" in any marketing email
- Updating your email preferences in your account
- Contacting us directly
5.4 Cookie Management
You can control cookies through:
- Browser settings (block or delete cookies)
- Our cookie consent banner
- Third-party opt-out tools
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Children's Privacy
Gradelytix is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for material changes)
11. GDPR Compliance (EU Users)
If you are in the European Union, you have additional rights under GDPR:
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Limit how we use your data
- Right to Portability: Receive your data in a portable format
- Right to Object: Object to certain data processing
- Right to Withdraw Consent: Withdraw consent at any time
12. CCPA Compliance (California Users)
If you are a California resident, you have rights under CCPA:
- Right to Know: What personal information we collect
- Right to Delete: Request deletion of your information
- Right to Opt-Out: Opt-out of sale of personal information (we do not sell your data)
- Right to Non-Discrimination: Equal service regardless of privacy choices